The free energy hotline and an internet platform of the German Energy Agency is designed to provide consumersand specialist agents with clear and immediately understandable information on forms of energy production, efficient energy use and renewable energies. Besides provision of general information, the focal point is concrete proposals for action and practical assistance. The ultimate objective is targeted referrals to further sources and information as well as consultations and funding. There is heavy demand for information on the subject of energy. In 2010 alone there were more than 2,600 written enquiries and approximately 9,700 telephone enquiries.